In June 2017 the Undeb Bangor Trustee Board took the difficult decision to permanently close Bangor Nightline following reports of concerning behaviour by it's committee and the way that it was being run. The decision to close was not taken lightly and was based upon the most recent issues and a large number of previous issues and temporary closures and interventions since 2015.
Nightline is a student led, confidential listening and information service. It was closed in the best interest of its volunteers and users. The decision was taken with full support from the University and we have been working closely with Student Services to look for a consistent alternative service staffed and supported by trained professionals. Whilst Nightline is not a mental health or advice service, we have over the last year developed new and inclusive peer to peer support programmes like Walk and Talk (where students can go for a walk with other students and a trained member of staff from the Counselling Service). We pledge this year to do more than ever to ensure that students with low mood and more complex mental health issues can access the support they need.
Since the closure of Nightline in June all calls have been diverted to The Samaritans; no calls have been left unanswered and any student who attempted to make contact has been able to speak to someone. The Samaritans service is year round, and can respond to the needs of our students no matter what the time or day. We care about our student body, and we strongly believe that support, like this, from trained professionals is the most appropriate and is in the best interests of our students.
We are keen to respond to the needs of our students, and want to look at how we support students struggling with their mental health. This isn't something that Nightline could do. We are now in the process of developing a new service, we are keen to seek both student opinions and those of professional services, on what this should look like.
We hope to be able to develop our new support service in Semester one and would like to re-iterate our call for input and feedback from students, including the Nightline Committee to help us shape our new provision. All calls for the foreseeable future will continue to be diverted to The Samaritans and one to one support can be given through the University Counselling Service.
We would welcome any comments or concerns that you have and invite you to e-mail us through email@example.com or pop into the Union in Pontio.
Your Sabbatical Team 2017-18
Ruth, James, Mirain, Helen and Tatenda