Student Voice Manager (To apply for this post please visit the Bangor University website)



Salary Information

£32,548 - £38,833 p.a. on Grade 7

Contract Duration


Responsible to

SU Director

Closing Date


Applications are invited for the above permanent full time post working in the Bangor University Students’ Union. 

We are looking for a creative individual to be responsible for developing and managing the work of the Student Voice Team within Bangor Students’ Union, and to work closely with the elected Students’ Union Officers and develop and support student representation and democracy.

Educated to degree standard (or equivalent), you will be responsible for developing and maintaining the strategic direction of the department in line with the Union’s vision and ensuring the effective delivery of all our democratic functions. The ideal candidate will have experience of working within a representative and democratic environment and a strong portfolio of participation and engagement in the HE / Charitable sector. Strong experience of leadership in a diverse and complex organisation is essential with the ability to flourish in a fast-paced, student-led environment.

The successful candidate will be expected to commence as soon as reasonably possible.

The ability to communicate in Welsh or a commitment to learn to the required level is essential for this post. 

Committed To Equal Opportunities


• To manage the work of the Student Voice Team within the Students’ Union. 
• To lead the development of research and evidence collection around issues affecting the academic experience.
• To develop and support institution-wide initiatives designed to enhance the student learning experience.
• To identify trends and issues within Higher Education and Institutional policy and brief stakeholders accordingly.
• To manage and oversee the Students’ Union’s Academic Advice Service.
• To lead the development of the Students’ Union campaigning agenda and support provision for elected leaders in this area.
• To lead the development of democratic and representative based activity across the Students’ Union and the University.
• To provide direct support to the Student Officer in their work engaging and empowering the wider student community.

Main Duties and Responsibilities

The Student Voice Manager is responsible for:
• Ensuring that the Student Voice Team meets its stated strategic goals in relation to understanding the needs of students in Bangor and the priorities outlined in the Students’ Union Strategic Plan.
• Creating accessible and representative opportunities for student views on their academic experience to be heard.
• Leading the work of the Union in collating and reporting student feedback to support Students’ Union campaign activity.
• Managing the staff in the Student Voice Team, including monitoring progress towards key performance indicators and establishing and maintaining a student-focused approach to service provision and delivery. 
• To lead the development and ongoing delivery of a wide range of activities and events (including Student Led Teaching Awards, Democratic Events and Destresstival and Study Aid).
• Supporting the Officers through induction into the Students’ Union and University, making expectations and responsibilities clear and working with the team and with individuals on personal effectiveness and project planning.
• Maintaining effective working relationships with stakeholders to protect and enhance the student experience at Bangor, including developing initiatives that contribute towards the University’s Key Performance Indicators.
• Work on partnership projects with the University on Student Engagement.
• Working with staff to take a proactive approach to providing solutions and responses to issues surrounding the academic experience. 
• Monitoring the development of Education policy both locally and nationally, and briefing Student Officers, Senior Managers and other stakeholders on their effect on student experience.
• Provide guidance and support for Student Officers on University Task Groups. 
• Ensuring that the Course Representative system is run effectively according to the established University regulation and in consultation with the VP Education and Welfare.
• Supporting the realisation of sabbatical-led campaigns, ideas and projects, including the publication of the Annual Student Statement and QAA submissions.
• Identifying and establishing research project activity that contributes to the Students’ Union stated strategic goals.
• Providing guidance to students on matters relating to University rules, regulations and academic appeals through the development and ongoing management of the dedicated Academic Advice Service.
• Work closely with the Democracy and Representation Coordinator to ensure the effective implementation of democratic functions and oversee the Students’ Union Elections, NUS Conference Elections, and the General Meetings.
• Adhering to and promoting Bangor Students’ Union’s Environment and Sustainability policy and helping the organisation to achieve our pledge to lessen our impact on the environment.
• Supporting the aims and ethos of Bangor Students’ Union and Bangor University throughout the course of their duties. 
• Demonstrating that the core values of the Students’ Union are central to all of their work.
• Acting as a public advocate of the organisation, promoting the work of the Students’ Union to external stakeholders in the wider community.
• Work closely with the Bangor Welsh Students’ Union (Undeb Myfyrwyr Cymraeg Bangor - UMCB).

Other Duties and Responsibilities

• Participate in performance review and developmental activities.
• Comply with the University equal opportunities policies, Dignity at Work and Study Policy and the University’s Welsh Language Scheme.
• Comply with the general and legal duty of care in relation to health, safety and wellbeing and must take all reasonable steps to ensure a safe and healthy working environment for him/her self and for other members of staff, students and visitors affected by his/her actions or inactions. The post holder is also required to comply with all applicable health and safety policies, procedures and risk assessments. 
• Comply with relevant legal and financial policies and procedures and be aware of their responsibilities in terms of the legal requirements of their posts.

This job description is a guide to the work you will initially be expected to undertake. It may be changed from time to time to meet changing circumstances.

Person Specification


• Educated to degree level or equivalent, or possess equivalent experience.
• Ability to provide both strategic leadership and to develop operational responses to changes in the external environment.
• Experience of working in a Students’ Union, or similar union/membership-led organisation. 
• A good understanding of democratic principles and processes and ability to operate in a democratic environment.
• Experience of managing, and undertaking, research activity in a work context.
• A good understanding of student voice, representation and advocacy.
• Pro-active, able to work on own initiative to ensure delivery of outputs to strict deadlines, maintaining accuracy under pressure.
• Excellent written and oral communication skills with demonstrable ability to liaise effectively with staff and stakeholders at all levels and to express complex ideas and analysis clearly.
• Excellent at developing and managing relationships at a senior level. 
• Experience of establishing procedural frameworks, developing and improving services, with a strong strategic focus.
• Knowledge of the importance of supporting the development and enhancement of the student experience.
• Commitment to finding innovative ways to interface with the student body on a variety of issues.
• Ability to work independently to plan, and execute agreed project activity.
• Analytical and questioning approach.
• The ability to establish effective working relationships with colleagues across a large organisation.
• Experience of project planning, execution and monitoring, preferably in Higher Education.
• Commitment to finding innovative ways to interface with the student body on a variety of issues.
• Personal commitment to core organisational values: democracy, accountability, sustainability, equal opportunities and bilingualism. 
• Willingness to accept additional responsibilities.
• Ability to communicate through the medium of Welsh or a willingness to learn to the required level.


• Knowledge of relevant legislation (Charity Acts, Education Act 1994).


All members of staff have a duty to ensure their actions are in line with the overall environmental aims of the University and minimise their environmental impact.

All offers are made subject to proof of eligibility to work in the UK and receipt of satisfactory references

All candidates must meet the requirements of UK ‘right to work’ requirements*

** If you require Home Office permission to work in the UK, or need to switch your visa status in order to take this job, please note that following the introduction by the Government of immigration limits on skilled workers we recommend you use the following link to information about the routes into employment and to check eligibility requirements: